Frequently Asked Questions...
It is quite understandable that you may have a few quick questions...so we have provided answers to the most frequently asked...:
Do I need to provide a deposit in order to book my event?
Yes. A 30% deposit is required at the time of booking. This deposit is non-refundable and is deducted from the final balance. Your date will be held only when the deposit is made. We accept all forms of payment: Cash, check, money order, Cash App, and credit/debit card (over $20 only). A fee of $39 will be due for a returned check.
Do you provide taste tests?
Yes. Taste tests are welcomed and must be scheduled in advance to assure Chef’s availability. 2-3 full entrées are presented, as well as a formal presentation of services that will be provided the day of your event. Taste Tests are limited to 4 individuals per group or couple attending...No exceptions. It is free of charge for two participants per group and $25 for any additional participant of that group. Taste tests are held for potential wedding bookings ONLY.
What is the payment schedule?
After you have made your 30% deposit, you are free to make installments. The remaining balance is due 7 days prior to your event for all intimate dining (2 to 25 people) restaurant-style services and 10 days prior to all other types of events. No exceptions. If remaining balance is not received on or prior to your due date, a 15% surcharge will be added to your balance due. For all events booked 7 days or less than the date of your scheduled event, the entire balance is due upon signing the Order Form/Contract.
Am I allowed to take my left over food home?
LCS do not permit guests to take food home for liability purposes. However, contract holders/bookers may take food home if a service waiver is signed, relinquishing LCS from any liable responsibility in the event of occurred illnesses following your event. LCS do not provide to-go containers for your event.
What if I need to cancel my booking? What are the cancellation terms?
If you need to cancel your booking for any reason, you must do so 3 weeks prior to the event in order to receive any sort of refund, excluding the deposit. To learn more about LCS' cancellation terms, please contact us and ask for a full copy of our terms and conditions.
Can you provide my rented event hall with a certificate of insurance?
Yes. We are fully insured. We can provide a Certificate of Insurance for any event hall. The Certificate of Insurance provides coverage for the kitchen, the hall, you, and your guests on the day of your event.
Am I allowed to bring food in outside of LCS?
No food is to be brought into an event outside of LCS (detailed in LCS' complete Terms and Conditions), unless LCS is informed and a Service Waiver is signed. This is non-negotiable for liability purposes. Event cakes, such as wedding cakes, are the only food items that can be brought to an event outside of LCS, again, unless LCS is informed and a Service Waiver is signed. It is recommended that your cake be broken down, cut, served, and/or packaged by LCS staff.
During the pandemic, what is LCS doing to keep with state required social distancing standards?
As full service caterers, along with continuing with some of the same serving practices (staff service at the buffet), LCS has made the following provisions:
- Use of sneeze guards, an acrylic barrier between the food and the guests, has been added to the buffet.
Sneeze guards protect the food, staff, and guests.
- 6-Feet, Social distancing floor signs have been added for buffet lines
- LCS continues to serve guests at the buffet with the plate being distributed to the guests at the end of the buffet.
- For all events with a capacity of more than 15 guests, all appetizers are hand-passed to prevent direct guests to
food contact. Grazing tables and/or stations have been removed from service at this time.
- LCS have added hand sanitizer to beginning of buffet table and require use prior to being served
- LCS asks that guests wear a mask when coming to the buffet
- LCS' staff wear masks and nitrile gloves throughout service of your event.